Consumer Duty Statement

Mitchell & Mitchell Asset Management Ltd (MMA)

1. Introduction

At Mitchell & Mitchell Asset Management Limited (“MMA”), our business is built on trust, transparency, and professional partnership. We recognise the importance of the FCA’s Consumer Duty and are fully committed to delivering good outcomes for clients — both directly and via the advisers who recommend our portfolios.

Although MMA operates on a discretionary basis and works exclusively through regulated financial advisers, we understand our shared responsibility to support advisers in meeting the Duty, and to ensure that the services we provide are in the best interests of end clients.

This statement outlines how MMA meets the expectations of the Duty across all four outcome areas.

2. Our Role

MMA is an FCA-authorised discretionary fund manager (DFM). We:

  • Design and manage model portfolio services (the Compass and Atlas ranges)

  • Provide investment oversight, rebalancing, and manager research

  • Make strategic and tactical decisions in line with risk-mandated portfolio designs

  • Deliver portfolios through regulated investment platforms

  • Do not provide advice, hold client money, or distribute directly to retail clients

All investment decisions are made in line with predefined mandates, based on the risk profiles and preferences determined by financial advisers.

3. How We Meet the Duty

🔹 Products and Services

We design portfolios to meet the needs, characteristics, and objectives of clients served by financial advisers. Each portfolio:

  • Is risk-targeted, diversified, and clearly documented

  • Has a defined target market assessment, reviewed annually

  • Avoids excessive complexity or unnecessary risk layering

  • Can be accessed via multiple FCA-authorised platforms

We provide advisers with up-to-date factsheets, risk metrics, and Consumer Duty documentation to help them assess suitability.

🔹 Price and Value

We ensure that our discretionary portfolios deliver fair value by:

  • Charging a proportionate and transparent DFM fee

  • Regularly reviewing the underlying fund costs and the Ongoing Charges Figure (OCF)

  • Publishing factsheets with performance and cost data

  • Operating two ranges (Compass and Atlas) to meet varying client cost sensitivities

Our Atlas portfolios provide a cost-conscious option with a blend of passive and active strategies, while Compass offers a more actively managed solution for clients who value deeper research and tactical flexibility.

🔹 Consumer Understanding

We equip advisers with clear, jargon-free documentation so they can explain our portfolios to their clients with confidence. This includes:

  • Plain English factsheets and quarterly updates

  • Explainer content (“What is a model portfolio?”, “What does risk mean?”)

  • Client-facing website pages designed for accessibility and clarity

  • Training and support for advice firms to understand our proposition

We maintain clear disclosures around portfolio design, platform integration, and cost.

🔹 Consumer Support

Although we do not interface directly with end clients, we support the advisory process by:

  • Being accessible to advisers for queries, briefings, and escalation

  • Responding promptly to platform or adviser enquiries

  • Issuing clear communications around portfolio changes or market conditions

  • Ensuring that advisers are never left without support or information

Our governance framework includes regular reviews of adviser feedback, operational performance, and oversight mechanisms to ensure clients remain well-served.

4. Oversight and Governance

MMA’s Board of Directors retains full oversight of our Consumer Duty compliance. We have:

  • A documented Duty framework reviewed annually

  • A dedicated Consumer Duty Champion at senior management level

  • Quarterly reviews of product outcomes, pricing, and adviser feedback

  • A Conflicts of Interest Policy, Remuneration Policy, and Target Market Assessments aligned with Duty expectations

5. Our Commitment

We take our responsibilities under the Consumer Duty seriously. We are committed to:

Designing and managing portfolios that deliver long-term value
Supporting advisers in their delivery of fair, informed advice
Monitoring outcomes with care, transparency, and professionalism
Acting in the best interests of clients at all times

For more information, please contact: enquiries@mmassets.co.uk

Version: May 2025
Approved by: Board of Directors
Next Review: May 2026 or earlier if required